📦 Return & Refund Policy

Effective Date: 17-09-2025
Website: https://sevenstand.com/

At SEVENSTAND TECHNOLOGIES, we want you to be fully satisfied with your purchase. If you are not happy with a product, this Return & Refund Policy explains when and how you can return items and request refunds.

1. Eligibility for Returns

You may request a return if:

• The product is defective or damaged upon delivery.

• You received the wrong product (different from what you ordered).

• The product is missing accessories or parts.

⚠️ Products must be returned in original condition with all packaging, manuals, warranty cards, and accessories.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Opened software, operating systems, or licenses.

• Assembled/custom-built PCs (unless damaged or defective).

• Products with tampered serial numbers or warranty stickers.

• Consumables & accessories (e.g., thermal paste, opened mousepads, cables) unless damaged on arrival.

• Items damaged due to customer misuse, improper installation, or physical damage after delivery.

3. Return Request Timeline

• Return requests must be raised within 7 days of delivery.

• Beyond this period, returns will only be accepted under manufacturer warranty (if applicable).

4. Return Process

1. Contact our support team at [email protected] or via your account dashboard.

2. Provide your order ID, product details, and issue description.

3. Our team will verify and approve the return request.

4. Ship the product back to our designated warehouse address.

   • We may arrange reverse pickup depending on location.

5. Once received and inspected, we will confirm your refund/replacement.

5. Refunds

• Refunds will be initiated to the original payment method (credit card, UPI, net banking, wallet, etc.).

• Processing time: 7–10 business days after the returned product passes inspection.

• In case of partial returns, only the returned item’s value will be refunded.

• Shipping/handling charges are non-refundable unless the return is due to our error.

6. Replacements

• If stock is available, you may choose a replacement instead of a refund.

• Replacement requests are subject to product availability.

7. Cancellation Policy

• Orders can be canceled only before shipment.

• Once shipped, you must follow the return process.

8. Contact Us

For any issues related to returns or refunds, please reach out:

📧 Email: [email protected]
📍 Address: 119 DAMJI SHAMJI, CORPORATE SQUARE C WING, Mumbai, Mumbai, Mumbai- 400077, Maharashtra
📞 Phone: 7678017689